The Importance of an Inherent Risk Survey

One of the most crucial and challenging parts of vendor management is managing the risk associated with each of your vendors.  There are numerous risks that may arise from a financial institution’s use of vendors.  Understanding the vendors inherent risk will help your financial institution to categorize and differentiate the risk for each of your vendors.

Inherent Risk represents internal and external risk to which the financial institution is exposed to because of the business activities in which it engages and the external environment in which the activities take place.  Inherent Risk results from the processes, activities, or transactions in which the financial institution is involved, including risk that exists as the financial institution enters new businesses or activities with the vendor.  There are several factors that impact the determination of the inherent risk of the vendor.

Strunk’s Vendor Manager software has compiled these factors into a Vendor Risk Assessment (Inherent Risk Survey), which enables financial institutions to present an accurate portrayal of the overall inherent risk with any vendor.  Having an accurate portrayal of the inherent risk that each of your vendor has, will allow the financial institution to lay a solid foundation for what oversight that will be assigned to the vendor based on the inherent risk rating.  Strunk’s inherent risk rating will classify the financial institutions vendors into four categories based on their inherent risk rating, which is calculated based on the risk exposure the product or service provided may expose to the financial institution.  The inherent risk rating of a vendor will drive the frequency of the ongoing due diligence monitoring of the vendor.  Based on the inherent risk rating the financial institution should determine how effective the vendor has implemented controls to help manage their risk which will mitigate potential risk exposure.  Understanding each of your vendors’ inherent risk is the first step for setting up the proper foundation for your vendor manger program.

ICBA Live Winner of the Banker’s Choice Award 2022: QUILO

Strunk team members were thrilled to once again, be a part of the Independent Community Bankers Association’s biggest event, ICBA Live, hosted this year is San Antonio. This year, Strunk was proud to be a part of the team that introduced Quilo to the ICBA. In addition, Strunk was able to highlight their overdraft service and best-in-class governance, risk and compliance solution.

Quilo has been selected to be a part of the ICBA’s ThinkTECH Accelerator program, a community bank-focused fintech accelerator run in partnership with The Venture Center. The highlight of the ICBA Live event was certainly Quilo winning the ICBA’s Banker’s Choice Award for 2022!

Digital technology should be a top priority and Quilo is the #1 solution on the market – an all-digital loan and payment platform empowering community financial institutions to offer POS financing directly to account holders.

Quilos can be used for new purchases online or in store, to pay down credit card balances, or to replenish a checking account for debit card purchases. Account holders will experience stress-free, instant access to funds via the digital experience online and on mobile devices, while CFIs will enjoy net income up to 5% ROA.

If you have not had the chance to take a look at Quilo yet, now is the time!

To learn more please visit https://strunkaccess.com/landing-pages/quilo/

The consumer case for overdraft privilege

The last few years lawmakers have put extensive focus on overdraft privilege programs and are pushing for additional guidance on the way financial institutions handle overdrafts. It seems that the lawmakers that are pushing for changes only have one way of looking at overdraft privileges, so The American Bankers Association (ABA) wrote a response to the two overdraft research reports that the CFPB issued on December 1, 2021 with some additional data.

First, lawmakers have pushed the narrative that consumers do not want overdraft privilege and that the CFPB constantly gets complaints regarding overdrafts.  The facts show that in 2020 less than 0.15% of CFPB complaints were related to overdrafts.  The ABA reports found that 90% of adults find their bank’s overdraft protection valuable and that 23% of consumers intentionally overdraw their account to cover expenses. A Morning Consult study found that ½ of Americans think overdraft fees are fair and Curinos research found that 62% of consumers would reconsider their support for new regulation of overdraft if it limited access to the service.

Additionally, lawmakers believe that overdraft fees are not fair and are very expensive for consumers.  The ABA reports show that 62% of adults state overdraft fees are reasonable while only 21% state that overdraft fees are unreasonable.  Also, in the ABA report it states that 72% of adults were happy their payments were covered. The CFPB and lawmakers believe that low income consumers suffer the consequence of overdraft fees more than those who are financially comfortable by a large margin. The recent ABA report found that 25% of adults say they have paid an overdraft fee in the past year and that consumers across income brackets are equally likely to have paid an overdraft in the past year.  Post-grads are more likely to overdraw their account than regular college degree or those without a college degree.  According to an article that Indeed posted in 2021, employees who have a post-grad degree make well over double than that of an employee who only has a high school diploma.  The ABA reports found that lower-income households (<$24k annual deposits) avg 10 items paid into overdrafts annually versus 18 items for consumers in the highest income stratum (>$60k annual deposits).  Another point that the ABA report highlights is that lower-income consumers receive more fee waivers and refunds than higher-income consumers.

Before any new regulations around overdraft privilege are done, lawmakers need to look at the economic impact that such action will cause.  Currently overdraft users realize an economic benefit of over 7 to 1, providing annual stimulus to the economy of $65.6B.  Without overdraft privilege consumers lose $443 in purchasing power for each returned check or ACH transaction.  Some larger financial institutions have made changes to their overdraft privilege programs due to fear of potential changes in the regulation and because of competition.  The banks that have already announced changes are expecting hundreds of millions of dollars in lost revenue.  How will these financial institutions make up for this loss of revenue – will they increase other fees or will they have to decrease staffing to meet stockholders’ expectations? Only time will tell.

Strunk at the ABA’s Conference for Community Bankers 2022

For the first time in two years, the American Bankers Association hosted the Conference for Community Bankers in person February 20-22. Strunk’s associates were pleased to see old faces and new and to gather in the beautiful location of Palm Desert, California.

There were many engaging sessions offered, with a focus on community banks establishing use of Fintech solutions to remain competitive. In addition to highlighting their overdraft service and best-in-class governance, risk and compliance solution, Strunk introduced Quilo to this audience for the first time. Quilo is an all-digital loan and payment platform for community banks to offer POS financing direct to their account holders.

Quilos can be used for new purchases online or in store, to pay down credit card balances, or to replenish a checking account for debit card purchases. Banks can also set up alternative payment technology among their merchant clients as an additional revenue stream.

Customers will experience stress-free, instant access to funds via the digital experience online and on mobile devices, while banks will achieve an ROA up to 5%. ABA member banks were excited to learn about this new program that is truly a win-win for account holders and bankers alike.

For more information on Quilo, visit https://strunkaccess.com/landing-pages/quilo/.

Tracking Charge-Off Items and Recoveries

ODP Manager is updated daily, through the extract file import process, with the current information from the core processor; however, your users may benefit from some of the hosted software’s manual tracking features to monitor other data as well.

If your users need a better tool to manage the charge-off and recovery process after the deposit account has been closed, the Charge-Off Items and Recoveries feature included in ODP Manager may be helpful.

Once an account has charged off, you can create a charge-off item to track the charged off principal and fees. Notes can be added when the item is created or throughout the recovery process. Updates and changes are also logged. When recoveries are made, they should be entered in ODP Manager, reducing the overall balance tracked.

To monitor the overall status of charge-offs and recoveries, a summary screen displays basic charge-off information and status. By default, ODP Manager displays the Charge Off Items for the last year, but a different timeframe can be selected by specifying a start date and an end date. For reporting purposes, the charge-off item summary can be exported as a PDF.

Please contact Strunk Support at support@strunkaccess.com with any questions or to find out more about using this feature.

Bankers: The Race is on to Attract Younger Customers

Nearly 70% of consumers currently use Buy Now, Pay Later (BNPL) services and the number is even higher for millennials and Gen Z’s. Community banks have battled for years to try to provide online banking, mobile banking and other services to keep and attract young customers when they leave for college and don’t come back home.

Now Fintech companies are providing services that your customers are using and they are literally taking consumers away from community banks right before banker’s eyes. When was the last time you checked on debits to your customer’s accounts going to Affirm, Klarna, Open Pay, Pay Pal and other digital lending solutions? When will these customers leave your bank for the high yield checking accounts these companies offer?

So far banks have been left of the sidelines and if you don’t act quickly there won’t be anything left to keep young customers from fleeing your bank. Consumers between the age of 22 and 40 are five times more likely to use buy now and pay for it over time than seniors and baby boomers.

Younger consumers are looking to spread out payments over time for larger purchases rather than pay for them with an evergreen credit card. They trust the bank and would rather do this business with you than a Fintech. The service has to be easy to use and convenient.

Quilo is the answer. Now is the time to disrupt the Fintech market and get in the game.

Contact Strunk at info@strunkaccess.com or 800.728.3116 for a 45 minute web demo to see if Quilo is a fit for your bank.

https://strunkaccess.com/landing-pages/quilo/

Quilo selected by the ICBA’s ThinkTECH Accelerator Program

Strunk is thrilled to announce that Quilo has been selected by the ICBA’s ThinkTECH Accelerator program as one of only 11 fintech companies to be part of the 2022 ThinkTECH cohort.  Additionally, ICBA has made an investment in Quilo.

ThinkTECH is a community bank-focused fintech accelerator run in partnership with The Venture Center, and was designed to identify and foster community bank-enabled fintech partnerships. Through an intensive 12-week program, these promising fintechs will meet with community bank leaders, policymakers, and subject-matter experts to collaborate on fintech solutions tailored to the unique needs of community bankers.

Starting in 2019, ICBA ThinkTECH Accelerator was launched to connect community bankers and fintech visionaries to develop solutions specifically for the industry.

Quilo is an all-digital, unsecured personal installment loan solution that can be used three ways:

  1. Replenish checking account for debit card purchases
  2. Pay down credit card balances
  3. Make new purchases online or in store

The platform requires no integration with a banking core and because it’s all digital allows your staff to stay in control of the loan portfolio with minimal effort.  Additionally, it comes with a turn-key fully managed digital marketing campaign that is designed to attract your existing customers and promotes your brand to new customers locally.

To learn more about Quilo, contact Strunk at info@strunkaccess.com or 800.728.3116.

Overdraft Protection In a New Light

Over the past year, there has been a great deal of scrutiny surrounding overdraft privilege programs. Many news articles focus on the potential negative aspects of overdraft privilege programs. They make the generalization that users of these programs are not sufficiently educated on what usage truly means and that users are typically lower-income.

A 2019 survey from Fiserv shows that 91% of consumers report that they are familiar with their financial institution’s overdraft policy. Strunk has historically stated that clear communication with consumers regarding key elements of the financial institution’s overdraft privilege program is not only important from a compliance perspective, it will also improve program performance. This allows consumers to be more familiar with the program features and limits.

A research paper published by The American Bankers Association provides statistics that show the inconsistencies in data that most articles use characterizing heavy overdraft users as lower-income consumers. The paper states that lower-income households (<$24,000 annual deposits) averaged 10 items paid into overdraft annually vs 18 items for consumers in the highest income level (>$60,000 annual deposits). Lower-income account holders receive more fee waivers and refunds than higher-income consumers and paid lower effective average overdraft charges. Either way, this study shows that consumers of all income categories utilize overdraft programs.

Another argument commonly made in regards to overdraft programs is that consumers find the fees unfair. A common example given that usually describes an overdraft activity is a consumer might buy a $2 cup of coffee and get hit with a $35 fee. In reality, the average size of a purchase that triggers an overdraft fee has nearly quadrupled from $50 to almost $200 in recent years. It is simply not accurate that consumers are getting charged for small purchases. Additionally, a Morning Consult study found that about half of Americans think overdraft fees are fair.

A study by Curinos research found that more than 60% of overdrafts come from consumers who intend to use the service. Likewise, more than 80% of overdraft transactions come from consumers who opted-in to debit card overdraft transactions (Regulation E) with the clear intention of using it to cover their payments. Furthermore, two-thirds of consumers indicate that, while overdraft can be expensive, they don’t want to see reductions in their access to the service or limits. This indicates that consumers understand that if they overdraw their account, having the financial institution pay the overdraft item for them and charge them a fee is a greater benefit to them than returning that item and still charging the consumer a fee. This prevents the consumer from having to pay additional fees to the retailer and potential re-presentment fees.

Less than .15% of complaints to the CFPB were related to overdraft privilege in 2020. Overdraft privilege programs give consumers services that they need and want while also giving them options, which is best for all consumers.

Inform Your Customers About Their Regulation E Opt-In Options

The Consent Form for Overdraft Services (A-9 form) provides your customer with the information they need to know about overdrafts and overdraft fees. In addition to serving as a disclosure of the appropriate information, it also facilitates a customer’s opt-in election by mail. Customers are also able to opt in over the phone, in person, or electronically.

When you include an account’s Reg E Opt-in election in the extract file imported into ODP Manager, ODP Manager can determine whether an account has already opted in or has not yet responded with a Reg E election. This means that your customers will receive the appropriate letter content based on their Regulation E Opt-in choice.

Strunk’s Welcome letter, Reinstatement letter, and Reg E Opt-In Followup letter templates make sure that your customers are aware of their options to opt in and that they know whether they already have the ATM and Everyday Debit Card transactions covered by their Overdraft Privilege limit.

The Welcome and Reinstatement letters sent when a limit is assigned or reinstated can include the Consent Form for Overdraft Services and can inform the customer of other options to opt in: by mail, online, in person, or by phone.

The ODP Manager software can identify which customers have not opted in and have an OD limit, in addition to other criteria. This allows you to communicate with these customers on an ongoing basis to send letters that explain the Reg E opt-in benefits and opt-in methods and that provide a consent form.

Strunk can also facilitate your customer’s online opt-in by creating a Reg E opt-in form and Reg E opt-out form that mirrors the content in your ODP Manager letters. You would then add links to these forms to your website.

Let ODP Manager expand your options to allow your customers to choose Overdraft Privilege coverage for ATM and everyday debit card transactions. Please contact Strunk Support at support@strunkaccess.com with any questions or for more details.

Digital Lending to Attract Millennials and Gen Z’s

For years community banks have tried to attract younger consumers to replace older customers whose deposits generally leave the bank when they pass away. Also, baby boomers and the silent generation born before 1959 tend to be deposit gatherers rather than borrowers.

During the pandemic in 2020 that continues on in 2022, consumer buying habits have changed as well. More purchases are being made online and companies like Amazon and Walmart have flourished. Paying for purchases when baby boomer bankers grew up were either on a lay-a-way plan at JC Penney or credit cards were used. Some merchants financed the sale so consumers in the 1970’s and 80’s could pay over time for their purchase.

As with many banking products providing a service that your customers want and need is imperative to survive. Evergreen credit cards that never seem to get paid off are somewhat out of favor with the younger generation. The Buy Now Pay Later business is expanding at warp speed and your customers love the simplicity of this relatively new service…unfortunately, banks are missing out on a big opportunity.

Bring in Digital Lending in 2022. Quilo has developed an easy to use yet sophisticated smartphone lending solution that enables your bank to participate in this prime lending business. Digital banking has been around for quite some time on the deposit side of the house but not lending…until now.

Take 45 minutes to see the demo of Quilo. You will be amazed what technology can do to attract younger consumers that are currently using Fintech companies for this service.