Consulting services and the best software to ensure your ODP program’s on-going success
OUR company got its start by helping banks and credit unions provide more convenient overdraft protection for their customers and improve fee income, while staying in full compliance with the law. Strunk ODP Manager, now with more features than ever, remains the gold standard for managing your overdraft program.
Powerful: ODP Manager is the most powerful tool available to help financial institutions get the most benefit out of their overdraft programs and remain in full compliance with the law.
Hosted: The application has been completely re-written from the ground up to be more powerful, flexible and easier to use. It is now provided as a cloud-hosted application, taking full advantage of the latest software developments and eliminating the need for users to maintain a separate application in their own network environment.
Continuously Improved: ODP Manager is continuously updated. All updates automatically become available to all users at no additional charge.
Enhanced analytics: Determine how different factors affect your program’s performance, as well as many other diagnostics:
Parameter-Driven Configuration: Though the application comes pre-configured with Strunk’s recommended assumptions, all of the guidelines can be customized to fit each institution’s needs.
Customized Letters: The application includes a flexible letter generator, which generates the appropriate collection letters and custom letters, including welcome letters and program opt-in/ opt-out letters using flexible, client-specified criteria. Letters can be emailed, saving production and postage cost.
Comprehensive Reporting: The application includes a robust suite of the key reports you need to ensure strong performance of your program and documented compliance with regulatory guidelines.
Advanced History Tracking: The system keeps track of key account events, including a complete history of all collection letters that have been sent. All letters are stored within the application and can be re-generated at any time.
Core Processor Compatibility: ODP Manager interfaces with any core processor.
I have enjoyed working with everyone at Strunk. Strunk offers a very valuable product and not only is it an income producer for the bank, it is a great service for the account holder. I have been a proponent of this product since it was first introduced to me 15 years ago.
We have been very pleased with the new ODP Manager. Not only is it easier to use than the previous software, it has also been a huge plus to have Strunk host the solution, which takes that responsibility off of our bank and has allowed them to deliver regular updates seamlessly.
We had looked at other discretionary overdraft payment programs but decided on Strunk. We liked Strunk mostly because of their expertise in compliance. We knew we were well covered. They understood everything in terms of regulatory issues surrounding overdraft privilege. The members love it!
It is very important to us to implement an overdraft program that is compliant with all current regulations. We are pleased with Strunk’s emphasis in the area of compliance. In fact, Strunk conducted on-site educational sessions on all aspects of their program with our entire staff so they were up to speed before we launched. We’ve received excellent feedback from our members and it’s been very positive in terms of our organization’s bottom line.
Overdraft privilege has been very well received by our customers and have received a number of complements on the program. Strunk was instrumental in training, explaining the program, implementation, covering opt in and proper methods of notification. They also provided forms, letters, policy documentation and all other necessary material. Strunk did everything we needed to get us up and running.
We looked at three outsourced providers of overdraft payment programs. First we looked at the software they provided which is an important consideration for us. We liked what Strunk had to offer. It fit our bank. We also were very impressed with their compliance expertise and their understanding of regulatory and legal issues.
Overall, partnering with Strunk has been a win-win situation for us and our members. The implementation went smoothly, and the software has been problem-free. Our overdraft privilege service has enhanced our fees. Strunk made some conservative projections regarding income and the program exceeded those projections as well as our expectations.
Our members love Overdraft Privilege. It’s just a great service in every way and we would certainly recommend it to any other credit union looking to expand its service offerings.
The program has become a popular service for our customers. They look at it as a product with tremendous value and the overdraft fee has not been a major concern. One of the things that our management was impressed with was the way Strunk paid attention to detail with the regulatory environment, keeping abreast of changes, submitting regulatory updates. The company did everything they promised and kept our program in compliance.
So often I’ve experienced vendors who are skilled at front-end sales then hand it off to their implementation crew and they fall very short in delivering what the sales people promise. That’s not the case with Strunk. They worked well with our team and they are professional. When I buy into a program, I’m putting myself on the line. In Strunk’s case, they did everything they said they would do.
Sterling Bank has partnered with Strunk for the ODP Manager program since 2005. The ODP Manager software has been a tremendous pivotal asset in our successful overdraft program.