Using and Customizing Account Inquiry

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The hosted ODP Manager software allows users to view information about accounts that have been imported into ODP Manager. This information can be viewed as a list of multiple accounts or the account details for a single account can be selected. Account Inquiry is organized to allow users to select which data columns are displayed by choosing a View. Users can also select Groups to display accounts that meet certain criteria, or they can apply individual filters to display only the desired results. Once the list of accounts has been created, the data can be exported to Excel. This information can be used in addition to ODP Manager’s standard reporting and may be an alternative to creating customized reports.

Users are able to view the details in Account Inquiry for a single open or closed account. In order to manage the account or to address inquiries, users can use Account Inquiry to review basic ODP Information, contact details, or event history. If Fresh Start Repayment Plans, Charge-off Items, or Reg E Opt-In or Opt-Out information has been created or attached to the account, they can be accessed at the individual account level. Comments and Reminders can also be viewed. The individual account information can be aggregated and viewed as a PDF as well.

When viewing lists of accounts, institutions have two available options to customize Account Inquiry. The default Group assigned when users click Account Inquiry is Open Accounts. This will display all accounts that were included in the most recent file imported. The amount of time it will take for the results to load and display will vary depending on the number of accounts included. If an institution would prefer a different Group to load initially, Strunk can designate a different default Group. Also, Strunk can update the Account Inquiry behavior so that accounts do not show in the list until additional column filters have been entered. This may be useful for institutions with larger numbers of Open Accounts that are primarily searching for specific account numbers in Account Inquiry most frequently.

If you have any questions about using or customizing Account Inquiry, please contact Strunk Support at support@strunkaccess.com for more details.

Utilize the power of integration with Strunk’s Pricing Manager

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Strunk’s Pricing Manager is a full featured loan and deposit pricing solution and relationship profitability tool. It provides the ability to model pricing scenarios on individual loans, understand the pricing power deposits bring to the table and develop scenarios that work for both the borrower and the bank. The relationship profitability feature provides the ability to understand the total value of the customer to determine if that should be factored into pricing decisions. Finally, there are rate sheet tools for both consumer loans and deposits that help the bank build strategies to improve profitability. This approach is proven to increase bank net interest income by the equivalent of 25-50 basis points.

There is no question that taking the entire relationship into account when making new pricing decisions is extremely important. Strunk’s Pricing Manager integration feature automates this process and allows clients to import their entire loan & deposit portfolio directly from any core system. The process relies on a data extract file which is customized and configured for each client and then updated in accordance with a defined schedule.

Integration allows clients to make use of Strunk’s profitability analysis feature to identify areas where the bank may not be meeting target profitability objectives. Loans are grouped by type and then statistics such as number of loans, total balance, average yield, average life, and average ROE are captured. The analysis functionality also tracks the number of loan originations by type per month.
For more information on Pricing Manager or to have integration configured for your bank, please contact Strunk at info@strunkaccess.com or visit https://strunkaccess.com/pricing-manager/.

Banks Can Increase Customer Satisfaction & Fee Income at the Same Time

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Strunk’s Secure checking strategy has been around since 2011 and it will enhance customer loyalty while increasing fee income at the same time. Notably, the banking industry has lost nearly $20B in service charge income over the past 15 years and it has affected banks across the country regardless of size. Free Checking was offered by most every bank between 1990 and 2020 but now fewer banks give anything away for free.

Secure checking is easy to implement and it provides financial and lifestyle benefits to consumer accounts for a small monthly fee. Many times a bank’s customers are paying for these services elsewhere for substantially more than what the bank can offer them for. Consumers are willing to pay for value. Secure checking offers tremendous value.

Recently, banks have received a reprieve from the overzealous industry watchdogs but our industry is changing and consumer habits are changing. Tele-health services, roadside assistance, cell phone protection, Identity theft protection, and access to credit bureau and credit scores are examples of services a bank can provide at a fraction of the cost a consumer would pay individually.

Over 1,200 banks offer the Secure checking account to their offerings while maintaining free checking. You can expect income to go up by at least $50 per checking account per year. The program is easy to implement and easy to manage.

Contact Strunk at 800-728-3116 or email at info@strunkaccess.com to learn more about fee income programs offered by Strunk.

Options for ODP Manager Access

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Institutions should regularly review ODP Manager accounts to remove accounts that no longer need access to ODP Manager, whether because their roles have changed, or because they are no longer employees. Also, the existing roles assigned to users can be reviewed to confirm that they are still appropriate. ODP Manager includes four different roles that control access to the different features in the ODP Manager software.

ODP User rights should be assigned to users who will need to access all software features but will not need to make administrative software setup changes. If a user is assigned the ODP Admin role, they will be able to perform all the functions performed by ODP Users, and are also able to add and change users, revert imported files, and make or request software setup updates. For users that do not need to generate letters or import the extract file, ODP Report User rights will allow them to access ODP Manager Reports and Account Inquiry.

If an institution would prefer to separate User Administration from other ODP Admin functions, users can be assigned User Admin rights if they need to add or change ODP Manager users. Users that need to be able to revert imported files or make and request other software setup changes should be assigned ODP Manager rights.

When users no longer need to access ODP Manager, there are two ways for ODP Admins or User Admins to remove access. If the user is no longer employed by the financial institution, the user status can be updated to Former Employee and no rights will need to be removed. If the user is still an employee but no longer needs the ODP Manager access, the assigned ODP Admin, ODP Manager, ODP User, ODP Report User, or User Admin role can be removed.

If you have any questions about User Administration and Roles in hosted ODP Manager, please contact Strunk Support at support@strunkaccess.com for more details.

How can Strunk’s Vendor Manager software support your organization’s Third-Party Risk Management process?

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Several key elements must be considered in the Third-Party Risk Management process for financial institutions. Banking regulators issued a joint statement highlighting the risks faced by financial institutions when partnering with third parties for bank deposit products and services, along with examples of effective risk management practices to help mitigate these risks.

Strunk’s Vendor Manager software aids in minimizing risks by providing a framework to collect vital data and processes. Third-party risk management is an ongoing process that begins with due diligence prior to signing a contract and continues with regular monitoring throughout the partnership. Strunk’s Vendor Manager software facilitates comprehensive risk assessments and evaluates vendor controls for your financial institution. Furthermore, it offers a storage solution for due diligence documents related to potential third parties before you engage with them. Strunk’s vendor risk assessments are standardized evaluations designed to meet regulatory standards and align with your financial institution’s risk appetite. This assessment categorizes and ranks each vendor based on their potential risk.

After negotiating a contract, Strunk’s software offers a secure location to store your contract and highlight any discrepancies, ensuring it thoroughly outlines the responsibilities and obligations of both the financial institution and the vendor. Furthermore, it enables you to monitor key dates and generate insightful reports for the financial institution’s leadership and management.

Ongoing evaluation tracks the vendor’s performance and risks during the entire relationship lifecycle. Strunk’s Vendor Manager software features a customizable monitoring section, acting as an efficient tool for assessing, overseeing, and controlling third-party risks.

Financial institutions need software to maintain detailed records associated with risk and to produce reports on third-party risk management activities for stakeholders. Strunk’s Vendor Manager software can assist you in meeting all your Third-Party Risk Management program goals. Click here to learn more or contact Strunk at info@strunkaccess.com.

Bankers Look for Ways to Make More Money

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Strunk recently attended two national banker’s conventions and both were well attended by community bankers from across the country. The exhibit halls at both had a lot of vendors no others offer three different types of income producing programs like Strunk does.

1) Strunk’s Overdraft Privilege program is being used by over 1,800 banks across the country. We help financial institutions manage the day to day overdraft process as a line of business…and we guarantee compliance. With the recent announcement that the Senate has killed the proposed CFPB guidance on limiting banks to charging no more than $5 per overdraft, now is the time to revisit your overdraft payment process.

2) Strunk Secure Checking program will increase fee income by $50 per checking account per year and it is currently being used by over 900 banks nationwide. Consumers are willing to pay for value in a checking account and you can still maintain free checking.

3) Our Loan, Relationship, and Deposit Pricing tool will increase your net interest income by at least 25 basis points. We have worked with over 400 community banks and our analytics package will help you identify areas to increase NII. You set the rates based on the Return on Equity you want to achieve. Many community banks net interest income is well below the 60th percentile compared to peers when looking at year-end UBPR numbers. It doesn’t have to be that way.

Since 1993 Strunk has been helping banks increase income. Contact Strunk at 800.728.3116 or info@strunkaccess.com to find out how we can help your bank.

 

Overdraft Privilege Continues to be an Important product for Consumers

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With the ongoing negative perception and strict regulations surrounding overdraft privilege, financial institutions find it increasingly challenging to offer this service. Most adults in the U.S. consider overdraft privilege a valuable resource at a reasonable price, highlighting the significant disconnect between regulators and public sentiment.

Overdraft privileges help consumers avoid declined transactions, which can lead to late payment fees and non-sufficient funds (NSF) charges. Consumers feel it is essential to have overdraft privileges to ensure that large payments, such as mortgages or rent, are covered and paid on time if these payments overdraft their accounts. Generally, overdraft privilege is more affordable than some short-term credit alternatives, like payday loans. This is why most consumers have not seriously considered giving up their overdraft privilege. While some consumers with a buffer amount in their checking accounts may not need overdraft privilege, for most Americans, it is necessary to prevent essential transactions from being declined.

When surveyed, banks have found that consumers appreciate that banks covered payments that would have otherwise been declined. Consumers have an easier time checking their account balances than ever before. With access to their accounts via websites or mobile apps, many Americans can monitor their account balances to avoid overdrawing their accounts and incurring fees.

For decades, Strunk has supported financial institutions in delivering a convenient overdraft privilege to their clients while enhancing fee income and ensuring full compliance. Our consulting services for overdraft privilege, combined with top-notch software, can help your institution’s program thrive. Given the increasing regulatory scrutiny, our compliance guarantee is becoming even more crucial. As regulators focus on returned checks and re-presentment, our Overdraft Privilege (ODP) program provides excellent service to customers by covering item costs instead of returning them.

Click here for more information or to contact Strunk for a demonstration.

Strunk at ICBA LIVE 2025

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The Independent Community Bankers Association (ICBA) hosted this year’s LIVE event at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee from March 11-14. In addition to various roundtable discussions, ThinkTECH presentations, and Learning Labs attendees enjoyed visiting with vendors in the Expo Hall. The highlight of the event just may have been the final evening at the Grand Ole Opry!

Strunk was excited to meet with so many bankers, discussing a variety of topics important to them. Many banks are taking advantage of Strunk’s Pricing Manager solution, a full-featured loan and deposit pricing application. Banks are able to deploy a tool to all lenders to ensure they are armed to price loans profitably and consistently based on each bank’s target profitability objectives. It also provides the ability to understand the details of relationship profitability so that better pricing decisions can be made. Pricing Manager is affordable, easy to implement and use, and it will increase the bank’s net interest income by 25-50 basis points.

Many banks are understandably concerned about lost fee income, so another hot topic of conversation was to review Strunk’s Overdraft Protection program with current and prospective clients. As regulatory scrutiny increases, Strunk’s compliance guarantee is even more valuable than ever.

Strunk continues to provide value-added SaaS solutions that help community banks increase profitability, while controlling operating expense. In addition to these offerings, Strunk discussed their best-in-class governance, risk and compliance solution, Risk Manager.

For more information on Strunk’s solutions, visit https://strunkaccess.com/ or contact Strunk at info@strunkaccess.com.

 

ODP Manager Comments and Reminders

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Hosted ODP Manager allows users the option to create comments or reminders as needed. If institutions do not already have a robust method of tracking notes, they can choose to use this useful feature. The comments and reminders are created for the individual account. They are retained in the individual account view and are printed with the Account Summary PDF as well.

After speaking to the customer or reviewing the account, users can add notes that can be viewed by all ODP Manager users. Comments can be used to document information. Reminders can be used to identify items that need follow up as of a certain due date. Attachments can be added in comments or reminders as needed.

Comments or reminders are created by clicking the Calendar or Speech icons when viewing the accounts listed in Account Inquiry. The Calendar and Speech icons can also be used in the letter generation screens, or on the Overdraft Aging, New Accounts, Status Tracking, Fresh Start Tracking, or Heavy OD Users Reports. When viewing an individual account’s reminders or comments, the Add Reminder or Add Comment buttons can be clicked.

Overdue reminders are displayed in the Events section which users can access by clicking Events in the purple bar in ODP Manager. Upcoming reminders can also be displayed. Once reminders are completed, they can be marked as closed.

If you have any questions about using comments or reminders in hosted ODP Manager, please contact Strunk Support at support@strunkaccess.com for more details.

Increase Net Interest Income With A Loan Pricing Tool

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Many community banks net interest income is well below the 50th percentile compared to peers when looking at year-end UBPR numbers. It doesn’t have to be that way. The key is to price loans competitively but also consider the risk of the borrower, the term of the loan and the SIZE of the loan. Yes, size does matter when pricing commercial loans.

When analyzing the commercial loan portfolio of community banks we almost always see very little difference in the yield of loans under $100K compared to loans over $500K or $1M. Why is that? Doesn’t it cost a lot more to underwrite and service a larger loan than let’s say a farm equipment loan?

When making commercial loans the three most important factors of loan profitability are 1) size of loan; 2) credit risk of the borrower; and 3) term of the loan. It is hard to make money on a small loan that pays off in a short period of time. Likewise it is hard to make money on a small line of credit that rarely gets used.

Strunk’s loan pricing tool will ensure your lenders price new loan opportunities that meet both the customer’s needs and the bank’s profitability target. It factors in deposits and other loans as well.

To increase net interest income contact Strunk at 800.728.3116 or info@strunkaccess.com to learn more about Strunk’s affordable loan pricing solution.

An independent certified public accountant has examined Strunk’s operations and found them to be in compliance with the AICPA’s Trust Service Principles. It was determined that Strunk meets the Security, Availability, Processing Integrity, Confidentiality, and Privacy criteria for SOC 2 established by the AICPA.