ODP Manager allows you to easily generate your organization’s Collection or Custom letters based on specific criteria that is updated by importing your core extract file each day. There are situations where these criteria may not always be sufficient for each and every letter that you need to send. What should you do if there […]
About Melissa Newbury
Melissa Newbury is a Solution Support Analyst who works with clients to implement Strunk’s solutions. She also tests new features and upgrades for Strunk applications.
Melissa knows that helping clients begins with asking the right questions, listening to a customer’s answers, and staying committed to customer satisfaction. She has spent over 15 years in the Financial Services industry, from credit cards to community banking, to Financial Services technology. Throughout her career, her main focus has been gathering and analyzing information and then effectively communicating results or recommendations to varied audiences.
Melissa graduated Summa Cum Laude with a BSA degree from the University of Georgia.
Entries by Melissa Newbury
Strunk’s ODP Manager includes a comprehensive suite of reports designed to help you monitor your ODP program. Reports are available in Excel or PDF format or can be viewed on screen. For each report you can apply individual data filters and export the filtered results. PDFs of selected reports can be retained within the hosted […]
Part of effectively using Strunk’s cloud-based Governance, Risk Management and Compliance software is regularly reviewing, maintaining, and updating your user records and access. Our software provides your administrators with tools to make this process easier, rather than updating user records one by one. However, admins always have the option to view and change an individual […]
ODP Manager includes tools that may help you manage your Fresh Start Loan process. For each account in a Fresh Start repayment plan, you can add the Fresh Start Loan repayment schedule. Payment reminders are created that display when due to remind you to check if the payment has been made as agreed. Once the […]
Do you have employees now working from home? If you are using Strunk’s hosted ODP Manager software, this may allow you to adapt to changing work schedules or locations and easily give new users access. If you are a current ODP Manager client but do not have the hosted version, the upgrade is free! Enjoy […]
Have you considered how you may customize ODP Manager for your institution? Do your users need the ability to share information about ODP Manager accounts? ODP Manager allows users to create account comments and reminders. These events are available to all users and you can even add attachments! Overdue reminders are easily viewed each day […]
An audit or exam is approaching? Use ODP Manager to help you gather the requested documentation! Do you need to supply samples of each letter sent using ODP Manager? In Collection Letters and Custom Letters, you can generate a sample PDF of each active letter template. For the specified review period, do you need to […]
Overdraft Privilege can be the largest producer of fee income for your financial institution. Think of all the features within ODP Manager as pieces of a puzzle that must all be present in order for you to manage your program successfully! Did you know that there is a Library in ODP Manager that will provide […]
How are you communicating with your account holders in your Overdraft Privilege Program? Are you able to not only advise account holders of the benefits of Overdraft Privilege but also remind them that they can authorize Overdraft Privilege service for ATM withdrawals and everyday debit card purchases? Strunk’s overdraft management application, ODP Manager, allows you […]