In Strunk’s hosted ODP Manager Account Inquiry section, you are always able to review the account level data that is imported daily from your core extract file. Account Inquiry is also where ODP Manager retains the historical information about closed accounts. Users are able to combine different column views, query groups, and filters to identify […]
About Melissa Newbury
Melissa Newbury is a Solution Support Analyst who works with clients to implement Strunk’s solutions. She also tests new features and upgrades for Strunk applications.
Melissa knows that helping clients begins with asking the right questions, listening to a customer’s answers, and staying committed to customer satisfaction. She has spent over 15 years in the Financial Services industry, from credit cards to community banking, to Financial Services technology. Throughout her career, her main focus has been gathering and analyzing information and then effectively communicating results or recommendations to varied audiences.
Melissa graduated Summa Cum Laude with a BSA degree from the University of Georgia.
Strunk’s hosted ODP Manager solution allows you to export and save your institution’s reports as Excel or PDF files. In addition to data from your most recent extract file, you are also able to access reports from your most recent seven As of Dates. If you typically refer back to past reports for further analysis […]
Strunk’s hosted ODP Manager solution can help you streamline your file import process. ODP Manager requires you to update the software daily with the updated information from your core processor. Many institutions manage this process by having their users submit the file manually as part of their daily tasks during the workday. If you would […]
ODP Manager includes letter templates that allow your customers the opportunity to opt in for Regulation E so they can authorize Overdraft Privilege service for ATM withdrawals and everyday debit card purchases. Did you know that ODP Manager can also help you offer your customers the option to opt in on your website? Strunk can […]
ODP Manager includes the letters that you need to notify customers that their account has been closed and charged off due to unpaid and outstanding overdrafts or due to a default on a Fresh Start Loan for outstanding overdrafts. Did you know that with Strunk’s most recent software releases, ODP Manager now includes tools that […]
How are you communicating with your customers that have not yet opted in for Regulation E to choose ATM and everyday debit card coverage for Overdraft Privilege? When the information is included in the extract file, ODP Manager can determine whether an account has already opted in or has not yet responded with a Reg […]
FDIC regulated institutions are expected to give customers who overdraw their accounts on more than six occasions where a fee is charged in a rolling twelve-month period a reasonable opportunity to choose a less costly alternative and decide whether to continue with fee-based overdraft coverage. Non-FDIC regulated institutions also can choose to communicate alternatives to […]
ODP Manager allows you to easily generate your organization’s Collection or Custom letters based on specific criteria that is updated by importing your core extract file each day. There are situations where these criteria may not always be sufficient for each and every letter that you need to send. What should you do if there […]
Strunk’s ODP Manager includes a comprehensive suite of reports designed to help you monitor your ODP program. Reports are available in Excel or PDF format or can be viewed on screen. For each report you can apply individual data filters and export the filtered results. PDFs of selected reports can be retained within the hosted […]
Part of effectively using Strunk’s cloud-based Governance, Risk Management and Compliance software is regularly reviewing, maintaining, and updating your user records and access. Our software provides your administrators with tools to make this process easier, rather than updating user records one by one. However, admins always have the option to view and change an individual […]