Entries by Melissa Newbury

Following Up with Frequent Overdraft Privilege Users

Financial institutions are expected to monitor excessive consumer Overdraft Privilege usage to inform customers of additional available options for overdraft protection. These options could be an Overdraft Protection Credit Line or an Overdraft Protection Transfer from another account with the financial institution. FDIC regulated institutions are expected to give customers who overdraw their accounts on […]

Tracking Charge-Off Items and Recoveries

ODP Manager is updated daily, through the extract file import process, with the current information from the core processor; however, your users may benefit from some of the hosted software’s manual tracking features to monitor other data as well. If your users need a better tool to manage the charge-off and recovery process after the […]

Inform Your Customers About Their Regulation E Opt-In Options

The Consent Form for Overdraft Services (A-9 form) provides your customer with the information they need to know about overdrafts and overdraft fees. In addition to serving as a disclosure of the appropriate information, it also facilitates a customer’s opt-in election by mail. Customers are also able to opt in over the phone, in person, […]

Simple and Efficient Management of the Fresh Start Loan Process using ODP Manager

Fresh Start Loans can help customers resolve their overdrawn account status with up to four payments and can allow them to keep their checking account open. Fresh Start Loans are also a collection tool that can help financial institutions recover and collect on overdrawn accounts that might have otherwise charged off and been closed. Leveraging […]

Reg E Opt-In Options Presented in ODP Manager

How are you offering your customers the chance to opt in for Regulation E to choose ATM and everyday debit card coverage for Overdraft Privilege? There are four options for a customer to consent: in person, by mail, over the phone, or electronically. Strunk’s hosted ODP Manager software can help you provide your customers with […]

Replace Manual ODP Letter Processes with Ad Hoc Letters

ODP Manager uses the information from the daily extract file to create Collection letters to send to overdrawn accounts. The hosted software also generates Custom letters, for example, Welcome or Reinstatement letters, or letters confirming a Reg E Opt-In election. In addition to Collection letters and Custom letters, ODP Manager also offers Ad Hoc letters. […]

ODP Manager Management Reporting Suite

The hosted ODP Manager software includes a comprehensive and robust suite of key reports.  Daily users and management can both leverage these reports to ensure strong program performance and compliance. Daily reports are used to review the addition and removal of overdraft limits on individual accounts. Account level detail is listed on the New Accounts […]