Entries by Mike Sobba

Testing Employee Policy Knowledge

How often do you check to see if your employees know what polices or procedures your financial institution has in place? Security and ethics policies should be read from time to time and compliance to those policies should be tracked. Strunk’s Skills Manager program is one module of our overall Risk Management solution. It gives […]

Is Your Overdraft Program Meeting the Needs of Your Account Holders?

Strunk’s Overdraft Privilege program has helped financial institutions streamline the daily overdraft payment process for the past 27 years. Consumers would much rather have you pay an item into overdraft status than return it to the merchant…which only causes them grief. For debit card transactions that consumers want paid rather than denied at the point […]

Consistency in Overdraft Privilege Training

Overdraft Privilege programs have been around since the early 1990’s and they continue to benefit both consumers and financial institutions. Consistent and proper training of all employees on the benefits and pitfalls of a successfully run program remains important as we work through the Covid-19 pandemic. Strunk has always recommended that all frontline personnel be […]

Tracking Issues and Incidents at Financial Institutions

During the course of the daily operations of a bank, “issues” or “incidents” arise and tracking them should not be difficult or cumbersome. Managing the resolution of the problem should be tracked and Strunk’s Risk and Issues Manager solutions may be just what you need. “Issues” that need addressed could come from an outside audit, […]

Overdraft Programs During the COVID-19 Pandemic

Overdraft Privilege has been a staple for consumers for the past 27 years and paying items into overdraft status is better than returning them to the merchant or denying the consumer the ability to take home the groceries or prescription drugs.Given the recent circumstances our country is facing Strunk’s Overdraft Privilege program can help consumers […]

Does Your Overdraft Payment Program Have Exclusion Creep?

For the past 27 years Strunk has been the leading provider of formal overdraft payment programs to financial institutions across the country. Many of these programs were put in place in the early to mid 2000’s, well before Regulation E changed the overdraft landscape in 2010. Some financial institutions have let their programs die and […]

An independent certified public accountant has examined Strunk’s operations and found them to be in compliance with the AICPA’s Trust Service Principles. It was determined that Strunk meets the Security, Availability, Processing Integrity, Confidentiality, and Privacy criteria for SOC 2 established by the AICPA.