Does your financial institution do annual employee reviews of compliance with your policies and procedures? If not you should. Training employees on specific areas of the bank is crucial to running a successful company and testing for product knowledge is critical to customer service. All financial institutions have policies that are board approved on an […]
About Mike Sobba
Mike Sobba began his banking career at the First National Bank in Topeka, Kansas after graduation from the University of Kansas in 1984. After working in the bank’s training program, he started calling on bankers in Kansas while working in the correspondent department. Mike attended ABA’s National Commercial Lending School in Norman, Oklahoma in 1986 and became manager of the correspondent division in 1988. After completing seven years of service at Bank IV (formerly FNB Topeka), he became the manager of the Correspondent Division of Commerce Bank in Kansas City in November 1991. His duties included managing a $50MM loan portfolio, selling operational services to downstream banks, and working with Capital Markets group and Investment Management area in the Midwest. He successfully completed work at the Graduate School of Banking in Madison, WI. in 1993.
Mike's civic involvement includes being past president of Topeka Chapter of the American Institute of Banking and he has served on numerous Missouri and Kansas Bankers Association committees. Mike and his wife, Debbie, have two boys, Chris and Nick.
Service Charge income at banks and credit unions across the country is down around 20% for the first nine months of 2020 and there are several reasons why. First, many consumers received stimulus payments from the Federal Government in the second quarter to help spur the economy during the pandemic which has reduced overdraft fees. […]
I was recently at a bank and asked the CEO when was the last time you told your customers about a consumer program that they had put in place in seventeen years ago. His answer was seventeen years ago. The same bank had a sign outside and it said “Loan Sale” and I asked him […]
How often do you check to see if your employees know what polices or procedures your financial institution has in place? Security and ethics policies should be read from time to time and compliance to those policies should be tracked. Strunk’s Skills Manager program is one module of our overall Risk Management solution. It gives […]
Thirty years ago bankers were concerned that they might soon face a check-less society where most all debit transactions were no longer paper items. This was caused by the proliferation of debit and ATM cards that hit our industry. In the late 1980’s and early 1990’s banks saw Pony Express couriers pick up “cash letters” […]
Strunk’s Overdraft Privilege program has helped financial institutions streamline the daily overdraft payment process for the past 27 years. Consumers would much rather have you pay an item into overdraft status than return it to the merchant…which only causes them grief. For debit card transactions that consumers want paid rather than denied at the point […]
Overdraft Privilege programs have been around since the early 1990’s and they continue to benefit both consumers and financial institutions. Consistent and proper training of all employees on the benefits and pitfalls of a successfully run program remains important as we work through the Covid-19 pandemic. Strunk has always recommended that all frontline personnel be […]
During the course of the daily operations of a bank, “issues” or “incidents” arise and tracking them should not be difficult or cumbersome. Managing the resolution of the problem should be tracked and Strunk’s Risk and Issues Manager solutions may be just what you need. “Issues” that need addressed could come from an outside audit, […]
Overdraft Privilege has been a staple for consumers for the past 27 years and paying items into overdraft status is better than returning them to the merchant or denying the consumer the ability to take home the groceries or prescription drugs.Given the recent circumstances our country is facing Strunk’s Overdraft Privilege program can help consumers […]
Banks are required to have each and every policy approved by the board of directors on an annual basis. Many financial institutions keep their policies in Word or PDF documents on the back credenza of the officer in charge of each area of the bank. Operational and compliance policies are in the operations area of […]