What we know now about overdraft privilege

Overdraft privilege appears to have been widely covered in the media over the past 12 months.  We wanted to address some of the most recent worries that have been raised in these news pieces because overdraft privilege programs have received a lot of negative attention and inaccurate information.

  1. Overdraft Privilege has not undergone any new regulatory changes: In July the U.S. House Committee on Financial Services passed the H.R. 4277, the Overdraft Protection Act. This legislation has been presented by Congresswoman Carolyn Maloney (NY) every year since 2009 to the House and has never pass the Senate.  Although the banking industry has evolved significantly since the initial version of the bill was introduced in 2009, its language has remained stagnant and does not take into account the realities faced by modern consumers.  Since the initial version of the bill was introduced, financial institutions have made considerable adjustments to their overdraft programs to be more consumer friendly.  Because overdraft privilege “remains one of the few short-term liquidity products available to consumers within the well-regulated, well supervised banking system,” financial institutions are expanding the flexibility of their product offerings to meet consumer demand and are emphasizing choice in an increasingly competitive market.  This is why it will be the same as the previous 10+ years in that this bill won’t go any farther than it already has.
  2. Almost all financial institution still have some sort of Overdraft Privilege Program: August 2021 we started hearing about financial institutions that were eliminating their overdraft fees. What we found that most financial institutions that were eliminating overdraft fees were doing it for specific accounts.  Most of these financial institutions created a ‘checkless’ checking account for consumers who did not want overdrafts/nsf on their checking accounts.  With these accounts, consumers would not have access to checks and also be limited on what they can do with their debit card transactions, providing no overdraft/nsf transactions. Unfortunately, these accounts are not always free accounts.  It seems most financial institutions are charging Monthly Maintenance fees for this account and some financial institutions are even charging excessive transaction fees.  This type of product is not for everyone because there are consumers that still want access to checks and don’t want to pay a monthly maintenance fee for their checking account.   This past year, through surveys we learned that consumers understand overdraft privilege, they would much rather their item be paid instead of returned, consumers believe od fees are reasonable, and they don’t want to see any reduction to their overdraft access. Overdraft Privilege is still a better product for consumers and consumers still want access to an overdraft limit.
  3. Regulatory groups have started to really focus on NSF fees and Re-Presentments: August 2022 FDIC released Supervisory Guidance on Multiple Re-Presentment NSF Fees. The FDIC stated that it is issuing the guidance because of its observations in consumers compliance exams where consumers are charged multiple NSF fees for the same transaction when a merchant resubmits the transaction for payment. The FDIC has also observed that some institutions’ disclosures did not adequately describe the institution’s re-presentment practice. Luckily for Strunk clients we have been sensitive to this issue for quite a while. In the Spring of 2020 Strunk issued suggested language for checking account agreements to all of our clients to provide enhanced disclosure regarding an arbitration provision.  Also, Strunk’s Overdraft Privilege Service Policy has always included specific language regarding re-presentments. These two things provide for a very strong argument that our client financial institutions are already handling disclosure regarding this issue properly.

Even though there have not been any changes to overdraft regulations, some financial institutions felt political and regulatory pressure to make changes to their overdraft privilege program.  We know that overdraft privilege is a much better service for consumers than returning their items.  Elimination of overdrafts, resulting in more payments being returned, which can lead to repercussions for the consumer such as late payment fees, merchant fees, and potential negative impacts to their credit.

Where Did Your Bank’s Service Charge Income Go?

Banks across the country have seen a significant drop in service charge income with as much as 50% of what it was 10 years ago. Many banks attributed the drop in fee income in 2020 to a reduction in fees charged to consumers as we worked through the pandemic.

As we analyze the service charge income number nationwide we see somewhat of a rebound in the first six months of 2022 vs. 2021 but not in all cases. For years banks have subsidized free checking accounts with overdraft income. Now the regulators are looking at banks that generate a significant percentage of their fee income from NSF/OD fees. What is wrong with this picture?

If a bank is generating very little in the way of fee income from the checking accounts they offer than the percentage of income derived from overdrafts drafts that the bank receives from stop payment, check cashing, or other service charges will be very high. Unfortunately this is very misleading and banks should correct this problem quickly. How?

Begin offering non banking benefits to your checking accounts and charge a small monthly fee on each account. Strunk’s Value Checking program has prescribed this solution since 2011 and we would be glad to do a 30 minute demo to show you how it works. Some of the largest retail banks have discontinued fees for overdrafts and now is the time to look at an alternative.

Contact Strunk at info@strunkaccess.com to set up a call to see how it would work for your bank. The regulatory and consumer banking environment is changing. Now is the time to get onboard with a decade old strategy that works.

Vendor Manager Contracts

A significant chunk of an organization’s operations are made possible through connections with third-party vendors, and the strength of these ties has a direct impact on revenue. Contracts with vendors may be just as significant in this system as those with clients. There are many differences in how businesses handle the acquisition of goods and services. While a fragmented and ineffective system might have the opposite and damaging effect, one that centralizes data and streamlines workflows can significantly enhance outcomes and enable more profitable long-term third-party relationships.

With Strunk’s Vendor Manager software and a vendor contract management plan in place you may mitigate potential risks and increase the value of your vendor relationships. Having a central area to store your vendor contract information is crucial for effective vendor management. Having access to this information will make your procurement process more efficient. Using Strunk’s Vendor Manager software has several advantages, including helping you arrange your vendor contracts, summarizing the significance of each contract, and assisting you in producing alerts and notices of Renewals.

Strunk’s Vendor Manager software also provides a place for you to store your vendor’s contract and most importantly their due diligence material. A contract scorecard is also included in the vendor management software from Strunk. This scorecard will assist you in locating any gaps in your contract and provide a space for you to record proposed improvements. The scorecard in Strunk’s vendor management software allows our clients to assign a service score for each provision by using a master service level agreement to include clauses that are common in vendor contracts. Organizations can guarantee that each step of the contract lifecycle takes place automatically based on a set process by automating their vendor contract management and compliance using a contract tracking system like Strunk’s.

 

Document Retention in ODP Manager

As part of the daily use of the hosted ODP Manager software, users may generate or review documents such as letters or reports. ODP Manager includes features that make it easier for these documents to be retained for future reference.

Each time a user generates a letter, a PDF of the letter is saved and linked to the account’s event history. This makes it easy for letters to be retrieved by customer account or by date and letter type.

The ODP Manager solution allows you to export and save your institution’s reports as Excel or PDF files. The most up-to-date information is always viewable under the Reports section. Users are also able to access reports from the most recent seven As of Dates.

If past reports are retained for additional analysis, there is an alternative to manually exporting and saving copies of reports. If requested, Strunk can set up a Report Archive that includes any of the reports available in ODP Manager. The requested reports will be automatically archived after each import.

Once the Report Archive has been created, PDF files are automatically saved within ODP Manager after each import of the daily extract file. Archived reports are organized by As of Date and retrieved from the Archived Reports section. If your institution would rather download the reports from the archive to save to a network drive instead, a Download Archives link can be set up as an alternative.

Let the document retention features in ODP Manager streamline your ODP letters and report retention! Please contact Strunk Support at support@strunkaccess.com with any questions or to find out more about using these features.

Bankers: How can you help your Small Business Customers Increase Sales?

Many small businesses would like to do more business with their community bank to help their customers finance large purchases. Unfortunately, digital lending programs from the Fintech’s have made bank’s lending products for customers of your small businesses a secondary choice.

Companies like GreenSky (now owned by Goldman Sachs) and CareCredit are providing a source of financing for consumers that purchase services from your small business customers. Take the HVAC or home improvement customer and see where their customer’s are getting financing. How about the local dentist or vet when a consumer has an unexpected emergency that makes it difficult to pay for those services out of pocket?

Using your bank’s underwriting criteria you now have an answer to the question with Quilo…quick installment loan. Quilo is a digital lending platform (personal computer or smart phone) that provides instant access to funds from your bank. It takes about 20 seconds once the consumer applies for the loan to have the funds ready for your small business customer to get paid.

It is simple and easy to manage and the interest rate is about half what credit card rates would be. Furthermore, your small business customer gets 100% of the sales price, not a discount like they receive now when providing financing via the Fintech’s to pay for the purchase. Industry experts say that all small businesses will have a buy now pay over time solution by the end of 2023. Quilo will allow your bank to compete in this space and help increase sales for your small businesses.

To see how Quilo will work for your bank contact Strunk at info@strunkaccess.com for a 45 minute web demo.

Monitor Fresh Start Loan Repayment Schedules using ODP Manager

After the daily import of information in the extract file from your core processor, the Letters, Reports, and Account Inquiry sections of ODP Manager are updated. In addition to this updated information, the hosted software also allows you to add additional information about repayment plans manually to facilitate monitoring of account’s Fresh Start Loan payments.

If you choose to use the Fresh Start Loan repayment plan feature, after completing your Fresh Start Repayment Plan assessment and approval process, you can enter the repayment schedule information directly in ODP Manager. The data in this schedule can be used to fill in your Fresh Start Loan agreement and will make it easier to generate the document to be signed by your customer.

Once the repayment schedule has been created, Strunk’s Reminder feature will create reminders for each payment. Your Strunk software users will be able to monitor each day whether any FSL payments are due and can then check your core system to see if the payments have been made as agreed. After verifying that a payment was received, your users will track the payment date and amount in the ODP Manager software. The repayment schedule is then updated to show the payments made and the outstanding balance on the Fresh Start Loan.

Repayment plans can be viewed not only for each account, but also on a summary list that can be exported to PDF or Excel for reporting purposes. The repayment plan tracking feature in ODP Manager can help your users streamline Repayment Plan Agreement generation, Fresh Start Loan payment tracking, and repayment plan reporting.

Please contact Strunk Support at support@strunkaccess.com with any questions or to find out more about using this feature.

Strunk at the 2022 IBA, NBA, OBA & WBA Annual Convention

Strunk was pleased to attend the 2022 Idaho Bankers Association, Nevada Bankers Association, Oregon Bankers Association & Washington Bankers Association Annual Convention celebrating everyday heroes at the beautiful Coeur d’Alene Resort in Coeur d’Alene, Idaho July 11-13. These four state associations joined forces to put on what was an exciting and informative event, set in the most idyllic of locations.

In addition to the many engaging sessions presented by the association, attendees were able to enjoy activities at the resort which included a golf outing on Coeur d’Alene’s famous course with a floating green. Strunk team members enjoyed catching up with familiar faces and meeting many new ones. The highlight of the week was certainly the boat ride across the Coeur d’Alene lake to attend dinner as a group on the final evening.

Strunk introduced Quilo to this audience for the first time. Quilo is an all-digital loan and payment platform for community banks to offer POS financing direct to their account holders. Additionally, there is a merchant component of the program that allows banks to provide Quilo to their merchant customers as an additional revenue stream.

Customers will experience stress-free, instant access to funds via the digital experience online and on mobile devices, while banks will enjoy an ROA up to 5%. Bankers were excited to learn about this new program that is truly a win-win for account holders and bankers alike.

For more information on Quilo, visit https://strunkaccess.com/landing-pages/quilo/.

How can vendor risk tiering improve vendor risk management?

Understanding which providers represent the greatest “threat criticality” is an essential feature of any effective vendor risk management program, which is necessary to reduce risk and preserve business continuity. Vendor tiering allows for the implementation of this rating system that classifies vendors and doing so also imposes tighter security requirements on them.

You may improve your vendor risk management program, increase security, and build a more resilient business with the aid of vendor tiering. Vendor risk tiering improves vendor security and compliance. It makes it possible for your vendor management team to identify the vendors that offer the most risk and devote more time and effort to enhancing compliance. This enables them to streamline vendor risk management and concentrate on the areas that need the most attention, all the while making sure that any vendors you engage with adhere to the controls that need to be put in place.

Vendor risk tiering will also improve the onboarding process by incorporating vendor risk management in the onboarding process. Vendor risk tiering is essential for achieving your goals because it gives organizational structure and makes it simpler to evaluate vendors and guarantees that an efficient vendor risk management is in place.

 

Installment Lending Made Easy for Banks

How easy is it for your customers to get an unsecured loan from your bank using your underwriting criteria? Many banks provide an online application form for consumers to fill out that can be four to six pages long. Then someone at the bank reviews the data, pulls a credit bureau report, and decides whether or not the loan will be made and on what terms. This process is cumbersome, inefficient, and very costly. So costly that many banks don’t even make loans for less than $2,000.

Industry reports show that 75% of consumers want to borrow money between 5:00 pm and 9:00 am each day…when your bank is closed. So how can the underwriting, funding, collection and reporting process be automated to make these loans profitably when consumers want the money?

Bring on Quilo…Quick Installment Loans. Quilo is a lending tool that allows your bank to make instant installment loans easily and profitably right from your website. The turnkey solution is easy to implement, monitor, and it will generate new customers as well. When was the last time you had a lending solution that provided a huge competitive advantage over your competition? How about Quilo for small businesses as well?

To see how Quilo will work for your bank contact Strunk at info@strunkaccess.com or 816-225-8793 for a 45 minute web demo.

Don’t Take Your Eye off of your Overdraft Program

With all that is going on in our world, it is more important than ever before for the community financial institution to stay focused on the overdraft programs they offer. Account holders that utilize these programs and follow the guidelines properly should not fear that they will lose access to a valuable benefit of their checking account. There are several things that should be considered when administering an overdraft program.

Strunk’s ODP Manager offers helpful information that your organization can use to properly run a successful program. The Status Tracking report has information on the annual dollar amount of overdraft fees charged per active checking account and the annual amount of NSF fees charged per active checking account. Your organization is able to separate out OD fees from NSF fees through the daily file that is uploaded into the software. The program is also able to track waives and refunds so that your organization may track fees charged versus fees received. This would also help to capture the total annual dollar amount consumers receive in overdraft coverage compared to the amount of fees charged.

Strunk Heavy OD Users report will illustrate the prevalence of frequent users of overdraft. The Utilization Analysis and Opt-In Impact reports show the share of active checking accounts that are opted into overdraft programs for ATM and one-time debit transactions and those that have limits on their accounts.

Please contact Strunk at support@strunkaccess.com to see how ODP Manager might assist your organization in running a more effective and efficient overdraft program.