The Growing Risk of Manual Issue Tracking

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In the highly regulated banking industry managing compliance issues often means juggling spreadsheets, shared drives, email threads, and PDFs. Whether it’s a customer complaint, an audit or exam finding, an internal incident, or a vendor-related exception, tracking such issues manually leaves room for human error, version confusion, lost documents or data, delayed follow-ups, and a lack of accountability and transparency.

That’s why Strunk provides a reliable solution to manage all incidents, issues, and compliance concerns. Issues Manager helps ensure problems are not just logged but they are resolved, documented, and prevented from recurring – all in one secure system.

What Issues Manager Does and Why It Matters

Issues Manager transforms issue tracking into a structured and manageable process:

  • Centralized issue database: Maintain a unified repository for all issues. Each incident is logged in one place organized by type and source. Read and edit access can be controlled at the user and group level.
  • Clear ownership and accountability: Define who is responsible for each issue. Assign owners, set priorities and due dates, and track progress towards resolution. That way nothing slips through the cracks.
  • Accessible attachments and documentation: Supporting documents – e.g. audit findings, incident reports, customer complaint files – can be attached directly to issues. That means when auditors, regulators, or internal reviewers ask for these, everything is already organized and linked.
  • Automated alerts and status tracking: Issues Manager supports automated email alerts when issue statuses change or when due dates approach. This helps confirm issues are addressed promptly, corrective actions are implemented, and closure is documented.
  • Reporting for internal and external needs: Generate reports tailored for auditors, regulators, or internal management, offering a clean, consolidated view of all issues, their status, history, and remediation progress.

Collectively, these features provide greater efficiency, improve compliance, and support risk reduction. If you are interested in leveraging these capabilities to upgrade your process, please email info@strunkaccess.com or visit us at https://strunkaccess.com/compliance-software to schedule a brief demo.

An independent certified public accountant has examined Strunk’s operations and found them to be in compliance with the AICPA’s Trust Service Principles. It was determined that Strunk meets the Security, Availability, Processing Integrity, Confidentiality, and Privacy criteria for SOC 2 established by the AICPA.