Incident Reporting in the Modern Age

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As web-based applications started to gain steam bugs, issues, and upgrades became a discussion point around best practices to document and distribute this vital information. With more and more sophisticated ways to streamline communication, release timelines, and as a snapshot of the backlog your team needs to complete, the usefulness of the applications started to become more appealing to industries outside of software development.  From software companies to audit firms to financial firms, closely followed and documented issue response is the most effective and indelible way to ensure your company is addressing all of your issues, from simple to complex.

The growth of users around a few big-name players is projected to explode over the next 5 years, leading to a consolidation of options, creating a homogenous and, in many cases, expensive reality.  In 2019 the average cost of Incident Reporting software was around $3,500/mo.  This mammoth monthly bill is only expected to grow over the next 5 years as firms become more entrenched in their default systems.  The sad fact is much of this Incident Reporting Software hides features behind micro-transactional pricing structures meant to increase the price for marginal benefits as your company grows.

At Strunk we develop tools meant to provide maximum value and functionality, highlighted by our renowned Risk and Compliance tools and Management Efficiency tools, like Issues Manager and Skill Manager. We believe, delivering the tools we love to use to our clients, provides the best outcome for all.  Like all of our tools and modules, Incident Reporting is included with the StrunkAccess GRC suite at no additional cost.  Sign up for a Demo to see all that StrunkAccess has to offer.

An independent certified public accountant has examined Strunk’s operations and found them to be in compliance with the AICPA’s Trust Service Principles. It was determined that Strunk meets the Security, Availability, Processing Integrity, Confidentiality, and Privacy criteria for SOC 2 established by the AICPA.