Service Charge income at banks and credit unions across the country is down around 20% for the first nine months of 2020 and there are several reasons why. First, many consumers received stimulus payments from the Federal Government in the second quarter to help spur the economy during the pandemic which has reduced overdraft fees. […]
I was recently at a bank and asked the CEO when was the last time you told your customers about a consumer program that they had put in place in seventeen years ago. His answer was seventeen years ago. The same bank had a sign outside and it said “Loan Sale” and I asked him […]
How often do you check to see if your employees know what polices or procedures your financial institution has in place? Security and ethics policies should be read from time to time and compliance to those policies should be tracked. Strunk’s Skills Manager program is one module of our overall Risk Management solution. It gives […]
Thirty years ago bankers were concerned that they might soon face a check-less society where most all debit transactions were no longer paper items. This was caused by the proliferation of debit and ATM cards that hit our industry. In the late 1980’s and early 1990’s banks saw Pony Express couriers pick up “cash letters” […]
Strunk’s Overdraft Privilege program has helped financial institutions streamline the daily overdraft payment process for the past 27 years. Consumers would much rather have you pay an item into overdraft status than return it to the merchant…which only causes them grief. For debit card transactions that consumers want paid rather than denied at the point […]
Overdraft Privilege programs have been around since the early 1990’s and they continue to benefit both consumers and financial institutions. Consistent and proper training of all employees on the benefits and pitfalls of a successfully run program remains important as we work through the Covid-19 pandemic. Strunk has always recommended that all frontline personnel be […]
During the course of the daily operations of a bank, “issues” or “incidents” arise and tracking them should not be difficult or cumbersome. Managing the resolution of the problem should be tracked and Strunk’s Risk and Issues Manager solutions may be just what you need. “Issues” that need addressed could come from an outside audit, […]
Overdraft Privilege has been a staple for consumers for the past 27 years and paying items into overdraft status is better than returning them to the merchant or denying the consumer the ability to take home the groceries or prescription drugs.Given the recent circumstances our country is facing Strunk’s Overdraft Privilege program can help consumers […]
Banks are required to have each and every policy approved by the board of directors on an annual basis. Many financial institutions keep their policies in Word or PDF documents on the back credenza of the officer in charge of each area of the bank. Operational and compliance policies are in the operations area of […]
Banks and Credit Unions have been providing Overdraft Protection programs for many years but 10 years ago all debit card and ATM transactions that created an overdraft had to have consumer consent before the financial institution could pay the debit and charge a fee. Prior to 2010, paper checks were nearly 50% of all debit […]
An independent certified public accountant has examined Strunk’s operations and found them to be in compliance with the AICPA’s Trust Service Principles. It was determined that Strunk meets the Security, Availability, Processing Integrity, Confidentiality, and Privacy criteria for SOC 2 established by the AICPA.
