Does your financial institution do annual employee reviews of compliance with your policies and procedures? If not you should. Training employees on specific areas of the bank is crucial to running a successful company and testing for product knowledge is critical to customer service.
All financial institutions have policies that are board approved on an annual basis and a set of procedures that are senior management approved. The question is do your employees know what the policies and procedure say and do they follow them?
In the middle of the 1980’s, the bank I worked at had a product knowledge contest with the winner receiving a trip to Las Vegas. There were three person teams and the questions came from all areas of the bank. So it was important to have a lending person, a retail person and an operations person on each team to have the correct answers. Needless to say, our team won.
Today, we don’t have product or policy knowledge contests but that doesn’t mean you can’t test your employees for knowledge of these. Strunk’s Skills Manager solution allows financial institutions to train your employees on products, procedures or policies. Then through the solution you can test their knowledge based on the training. Test results for each employee funnel up to one person responsible for the training. Many institutions use this for their security or ethics policy requiring their employees to take a test on an annual basis. Could Skills Manager help your financial institution?